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A franchising authority may not file a complaint under this paragraph unless, within 90 days after such increase becomes effective it receives subscriber complaints.
KPIs, however, are not capturing the actual perception of customers, as evidenced by the fact that, in a recurrent way, operators see that network KPIs are very satisfying but customer service is facing an increasing number of subscriber complaints experiencing poor quality of experience.
Saunders said the city decided to wait until now because "lots of communities are having problems with their cable providers". But he said there has been "a lot of interest in the community (for cable) in the last couple years". The problems cities have had range from subscriber complaints to bankruptcy.
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Tells about difficulties experienced by cable companies: high costs, not enough subscribers, indifference to subscribers' complaints; disenchantment by subscribers.
In several previous instances, cable companies have gone to the point of allowing networks to be blocked on their systems, precipitating outraged complaints from subscribers.
Copyright owners are able to log one complaint per subscriber per day, and Cox considers terminating a subscriber's access after the thirteenth notice of alleged violation, subsequent to a series of escalating responses.
Patrick Hole, a customer service manager for plaintiff, states by affidavit that in November 1996 CompuServe received approximately 9,970 e-mail complaints from subscribers about junk e-mail, a figure up from approximately two hundred complaints the previous year.
[*1019] Over the past several months, CompuServe has received many complaints from subscribers threatening to discontinue their subscription unless CompuServe prohibits electronic mass mailers from using its equipment to send unsolicited advertisements.
In '38, after many complaints from subscribers, the Telephone Company started issuing the dummy numbe At present there are 41 test numbers available in N. Y. for use as dummies.
The City of Duarte, for instance, revoked the franchise of its cable provider, Acton Cable TV, in 1983 after receiving numerous complaints from subscribers about bad service.
Lin's amazing performance as a starter led subscribers to renew their complaints that they could no longer watch Knicks games on Time Warner Cable.
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CEO of Professional Science Editing for Scientists @ prosciediting.com