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But for the most part, enterprise tech companies have fared better than consumer tech companies, because strong customer retention makes it easier to predict growth.
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In order to build strong client retention rates, everyone needs to sell.
Primarily, strong client relationships help create strong client retention.
Customer retention is strong at a $30 per month per worker price point.
CIRP finds that among major mobile phone companies, T-Mobile (including MetroPCS) had a superior quarter, with both good customer retention and strong new customer gains.
"While our enrollment levels are being impacted by rising unemployment, our customer retention rates remain very strong.
Strong post-release support can increase your customer retention and spread good word of mouth.
Progressive has built a reputation for strong customer service and fast response to claims, which increases retention.
Digital basic is about customer retention.
Altman replied, "Repeat use or customer retention will track that.
"We have really strong customer satisfaction measures".
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