The primary outcome measure will be reception staff response to unannounced simulated patient telephone calls.
It feels exclusive, but it is open to everyone, although, Hix whispers, "the staff on reception do a bit of subtle screening".
Participants in this study felt strongly that surgery staff (including reception staff) should have a non-judgemental attitude and that they did not want to be singled out as 'needing' a chlamydia screen.
During every school holiday period on Saturdays, groups of about 40 children and 20 staff (including reception staff, data entry clerks, doctors, social workers, peer educators) spent a social day out together.
In the remainder of this article, we examine two instances of the staff members' reception of the clients' complaints regarding the medications.
For analytic purposes, the 22-item list was grouped into five categories: (1) available staff, (2) reception, (3) consulting room, (4) electronic safety systems and (5) training/monitoring systems.
Returning to the hotel, I noticed that there was another clerk staffing the reception desk.
That could be a photographer or designer who can attend and shoot an event, or something less obvious, like a copywriter staffing a reception desk at a party or delivering a parcel in his or her spare time.
To add insult to injury, a doctor admitted the administrator in charge of staffing the reception area was aware the check-in desk is often left unmanned.
