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However, he is now seeing worse cases of discrimination, which suggests that employers now feel emboldened to treat staff poorly.
The team's report, delivered to Mr. Wren and his board, was unsparing — a 35-page portrait of an organization riddled with fundamental flaws: huge caseloads, high turnover, a staff poorly trained and supervised, an agency too busy "putting out fires" to plan for children's futures.
Powers had dropped the idea of becoming an animal doctor after working with a vet who treated his staff poorly.
High staff turnover, fragmented models of care and staff poorly prepared for their role were barriers perceived by clinicians' to impact upon the quality of service delivery.
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The whistleblowers also alleged that staff were poorly trained, and under-resourced.
Until the culture changes staff in poorly led trusts will continue to suffer, as will patients.
Because he was not a skilled administrator, many abuses appeared in the bureau, much of the staff being poorly trained.
"I think universities would be very embarrassed if they had to explain to prospective students and their parents that they are treating teaching staff this poorly," he says.
The DSS offices are not given enough funding, their staff are poorly paid and are driven to distraction by the amount of work they have to do.
The most outspoken critics liken the school to a cult, and argue that its staff is poorly trained and that its methods can lead to long-term psychological trauma.
With low wages and every danger of staff being poorly motivated, it is hard for such firms to cultivate customer-friendliness.As a result, Starbucks' core North American business, which Mr Behar used to run, has long emphasised human-resource policies.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com