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Poor staff engagements with patients range from shouting at patients during labour (reported by 17% of patients) to highly insensitive behaviour towards patients who had experienced stillbirths.
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Real staff engagement needs real investment.
There are targets on patient safety, patient experience, value for money and staff engagement.
This links closely to the aims for the community and staff engagement programme over the coming year.
Take Provide CIC: the CQC recently praised its levels of care and staff engagement as outstanding across the board.
These steps are important, but they are not a substitute for taking a truly strategic approach to staff engagement.
They are growing impatient of seeing "staff engagement" as something that languishes on NHS to-do lists.
The publication of the recent staff survey results and the planned six monthly staff surveys will provide important feedback on staff engagement levels throughout the changes.
This has been achieved through high levels of staff engagement as assessed in the annual staff survey and devolution of decision making throughout the organisation.
He said: "The findings reinforce the need for a much greater focus on the staff experience, good people management and staff engagement... to improve the patient experience.
Staff engagement One area where we have consistently been weak has been in communicating and engaging our staff on sustainability issues.
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