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It was conducted like an old-school police inquiry, with bits of "soft intelligence" recorded meticulously on paper files rather than computers.
"Soft intelligence" is the phrase used by the head of the Independent Standards Authority (ISA), Sir Roger Singleton, in explanation of the sort of information his quango will seek to vet 9 million people who have contact with children.
It's a pity this ghoul of bureaucratic suspicion doesn't use the more easily understood words of "rumour" and "unfounded and malicious gossip" because that is what soft intelligence is.
In this he is right but there are areas of discretion in the way that the scheme has been implemented by the ISA, which must suggest that the new quango has become drunk on power and has not sufficiently examined the use of such things as "soft intelligence", or the cautions handed out by police.
These points attempted to illustrate the dangers of conforming to targets and quantitative performance systems at the expense of non-targeted aspects and soft intelligence [ 13].
Soft intelligence could also facilitate improved dialogue between Board members as the exposure to such information could facilitate the sharing of experiences and insights about patient safety issues and concerns.
Similar(48)
And admirable too was his courage to express indignation and compassion within the same breath, while his eyes, full of dagger-sharp perception and canine-soft intelligence, forgave us all.
The use of softer intelligence for monitoring and anticipation of problems receives little mention in official policy.
4 The use of softer intelligence for monitoring and anticipation of problems receives little mention in official policy.
Problem-sensing involved actively seeking out weaknesses in organisational systems, and it made use of multiple sources of data not just mandated measures, but also softer intelligence.
We found examples of high performing teams who regularly reviewed a variety of sources of safety information combining quantitative measures of harm and reliability combined with the softer intelligence of observation and conversation.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com