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Shift Surrey at Surrey county council is aiming to redesign services radically through its innovation lab.
For example, we point to a range of highly practical and well-designed policies that would see the governance of public services radically changed: doing away with league tables and targets whose failure is so widely understood, and giving real control over service design and delivery to the users and providers of services, acting co-operatively.
"We have to change services radically," she warns.
This is a tiny victory in a much larger struggle: making digital public services radically more user-friendly is probably the key tech challenge for government in the digital age.
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Bharti Airtel has slashed the cost of providing mobile-phone services by radically rethinking its relationship with its competitors and suppliers.
Health and social care commissioners facing huge budget cuts have two basic choices: salami slice and close services or radically change the way they are designed and delivered.
In 1991 he started Viatel, a pioneer in international call-back services that radically cut the cost of international calling.
Basha Frost Rubin: By stripping away the costly infrastructure of the traditional firm model through our lean technology platform, we can provide high-quality legal services at radically reduced prices.
That is hardly enough to provide a new service, or radically new pricing.The greatest disincentive, however, is that even though a new electronic system could cut banks' costs, their revenues might fall too.
"That's where the possibility of, say, a shared, autonomous, self-driving car service could radically transform the way people move around a city without building a single road – just as we are already seeing companies like Airbnb transforming the approach to accommodation without building a single hotel.
Once digital, telephone service changes radically.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com