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Mike Dearing, consultancy partner, Ameo Mike Dearing is a specialist in service transformation and organisational design.
Devolution bids promising "service transformation" are likely to suffer a similar fate.
Historically, police forces have not often been at the forefront of customer service transformation.
Service transformation means public sector IT professionals must help their organisations exploit new technology and information.
We need to use it to demonstrate impact and drive service transformation.
Our report, Service Transformation: Lessons from mental health, describes this process and the subsequent development of community-based provision.
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His expertise is particularly in health and social care service transformations, including the largest NHS externalisation to social enterprise to date.
Here's my certain prediction for 2016: there will be no public services "transformation".
"We can never become complacent, because just when the services transformation has gotten to this point, the next transformation comes," Mr. Ozzie says.
Even so, it was puzzling to hear not a word about shared services, transformation and improving effectiveness by redrawing departmental boundaries.
The experiences of Japan and Korea, successful in deploying high-speed IT networks, but facing unexpected challenges in using them to capture value, highlight several features of the services transformation.
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