There have been fewer attempts to relate service satisfaction with other indices of quality of care, such as patients' unmet needs for care, quality of life (QOL) and family caregiver burden [ 1, 4, 12, 13].
Meanwhile these companies have gained notoriety for dismal customer service and sky-high rates; the American Customer Satisfaction Index consistently ranks Internet service providers like Comcast and AT&T at the bottom of its annual ratings.
1) From the literature review we found, the Service Encounters Evaluation Model and the European Customer Satisfaction Index have rarely been applied to the topic of patients' satisfaction with technology-based service in health care service.
Only 64percentt of Americans are satisfied with their Internet service providers, according to the American Customer Satisfaction Index — the lowest rating of all the industries surveyed by the organization.
In addition, we considered company consumer satisfaction scores from the American Customer Satisfaction Index (ACSI), customer service ratings based on a 24/7 Wall St.-commissioned Zogby Analytics poll, and company information and financial performance from SEC filings.
According to the American Customer Satisfaction Index, Sprint's call service satisfaction has dropped 8.2percentt in the first quarter of 2008 compared with 2007.
Cable and phone companies still get low marks from consumers for service, according to the widely watched American Customer Satisfaction Index compiled at the University of Michigan.
For example, Eboli and Mazzulla [5] developed a customer satisfaction index to evaluate transit service quality.
An independent assessment of how satisfied all veterans are with VA services was recently completed by the American Customer Satisfaction Index, which measures across industry and government agencies.
But perhaps the most telling metaphor compares Facebook to the other companies lurking at the bottom of the American Customer Satisfaction Index: cable companies, wireless telephone service providers.
