It was about 75 -- specialty stores, restaurants and service retailers -- not hundreds.
"With 20percentt you'll be able to develop that market well, service retailers well, so it's certainly a good move," said Gerard Rijk, an analyst at ING Barings.
Because manufacturers cannot easily monitor how much service retailers provide, stores have an incentive to cheat by skimping on service and "free riding" on other shops' promotional efforts.So how should antitrust authorities respond?
Sprinkled among service retailers like hair and pet grooming salons are a few offbeat shops like Backstage Inc., which sells musical scores and vampire wigs, and a knitting-supply store called Stitch DC.
Roughly half of the space will be devoted to biotechnology companies, Mr. Clem said, while the rest will be slated for office tenants, light-manufacturing firms and service retailers, like restaurants and coffee shops.
Besides offering extra customer service, retailers can also deepen the connection with shoppers by offering extras that can't be delivered via computer.
For example, a jewellers may want to say that a person is only an 'engaged' customer one after half an hour, (as customers likely spend longer on such decisions) while a quick-service retailer may lower the minimum time.
When we started in 1994, a high-service retailer, Nordstrom, for example, had very high customer satisfaction scores, whereas at the other end of the spectrum we probably had Kmart and Federated [parent of Bloomingdale's, Macy's and other department stores].
Pep Boys — Manny, Moe & Jack, Philadelphia, the automotive products and services retailer, selected the Winston-Salem, N.C., office of Mullen as lead agency of record.
Charles Schwab, a big American financial-services retailer, came under scrutiny for "market timing" and late trading.See article: American mutual fundsA fresh financial scandal hit Wall Street.
