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Customer service metrics are applied across the board, from the cleanliness of the dorms to mental health.
By standardizing coverage, patient cost-sharing, pricing, quality and service metrics, exchanges make informed choice of health plans easy.
All service metrics were assessed on a [0, 1] scale.
Among these broad service categories, we quantified nine different service metrics.
They are used to evaluate the network performance and the quality of service metrics.
All service metrics and preference weights were quantified on a [0, 1] scale.
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Figure 5 Quality-of-service metrics at γ = 0.4.
Figures5 and6 show quality-of-service metrics on different withdraw ratios γ at various loads.
The quality-of-service metrics should be guaranteed when system load is 1.
Finally, we derive the performance and quality-of-service metrics of the threshold based reservation scheme, and an procedure is introduced to obtain the performance metrics.
Quality-of-service metrics herein are the inter-cell hand-off dropping probability, channel withdrawal dropping probability and mean queuing time in a cell.
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