Sentence examples for service encounter from inspiring English sources

This study aims to examine how such intercultural communication accommodations influence customers' service encounter experiences.

Service encounter design can be approached with the same depth and rigor found in goods production.

This fertile area of enquiry combines the sociolinguistic theory of linguistic landscape with research into multilingual service encounters describing what happens in the retail servicescape before the service encounter which sets up expectations for what happens during the service encounter.

The paper proposes contingent self-esteem (CSE) as an important mediator between service encounter attributes and consumers' satisfaction.

This new term describes the use of language in and around a service encounter including signage and promotional materials as well as bilingual personnel.

What is written or said in the service encounter is important, but this research illustrates that the context is also significant.

This article investigates the organisational conditions for service encounter-based innovation.

A model of conditions for service encounter-based innovation is developed based on the theoretical discussions and the case study.

The article argues that service encounter-based innovation varies among service organisations because of different organisational conditions.

These findings provide service industries with a reference for the design of service encounters.

The wider symbolic use of language is key in determining the success of service encounters.