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Our interview study formed part of a wider service development project conducted in London, UK, which aimed to develop a social outreach model of care for marginalised groups with TB and generate an evidence base for the need of a TB caseworker in supporting clients with complex needs and is reported elsewhere [ 19, 20].
For example, a product or service development project may typically include organizations such as R&D, engineering, testing, manufacturing, marketing, product assurance, and customer/field services.
The outpatient sample was primarily collected for a service development project and it focused on lost appointments.
Reeve & Bancroft describe an early example of the application of the GIA idea in the form of a service development project in a UK practice [ 32, 36].
For example, a team of health care professionals face the challenge of identifying potential hazards and adverse occurrences (application area: risk management) when planning a new service development (project life cycle stage: new service development).
As part of an audit and service development project to establish a mental health in-reach service for a young offender institution, we set out to identify the prevalence of UHR states for developing psychosis and psychotic disorder in young offenders.
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We focus on new service development projects in these firms.
Four cases are presented of service development projects for mobile telecom networks.
Uncovering these complex interrelationships helps managers to better design participatory processes in new service development projects.
The paper shows that the phase of the life cycle of the network and the service affects the choice of governance mode of new service development projects.
Acknowledging the positive effects of stakeholder participation in new service development projects, the present research examines factors contributing to well-designed stakeholder participation processes.
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