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Discover LudwigThe phrase "service charter" is grammatically correct and can be used in written English.
It refers to a document or agreement that outlines the services offered by a company or organization and the standards of quality and performance expected from those services. Example: As part of our commitment to providing excellent customer service, our company has developed a service charter that clearly outlines our services, response times, and commitment to resolving any issues in a timely manner.
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Implementation is the process of putting the service charter into use, making the service charter work in daily practice and institutionalizing it [ 17].
Some respondents expressed doubts about the effectiveness of a service charter for this patient group.
Participants commented that they underestimated the resources necessary for making the service charter work.
Trust among organizations is essential for the development and implementation of a joint service charter.
This is the only integrated care chain using a single service charter that we could find.
The main goals of using the service charter were to increase patient-centeredness and patient satisfaction.
Our research focusses on both the development and implementation of a service charter.
The literature on the enablers of service charter implementation is dominated by citations and anecdotal evidence.
Having standardized processes makes developing and implementing a service charter much easier.
There were varied views about the usefulness of the service charter amongst respondents.
In several Dutch healthcare services, the multi-attribute specific service charter [ 12] is used.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com