"I wouldn't say satisfaction," Cashman said.
Co-op housing is hugely popular, he says, with satisfaction levels markedly higher than among social tenants generally.
Universities UK defends differences in course content, saying: "Student satisfaction levels in the National Student Survey remain very high and universities must ensure that this continues.
Pollster Ipsos MORI, which conducted the survey between February and March, said the drop in satisfaction levels - to their lowest for 10 years - was "significant".
"CEOs seem to be concerned about improving customer service, relationship and satisfaction levels," said Mark Raskino, vice president and Gartner Fellow.
Some businesses, however, have managed to build extensive customer service systems without spending much money — and build them in a way that, they say, improves their overall customer satisfaction levels.
If the imperfect NHS works, which satisfaction levels still say it does, there would be no need for a radical solution when simple, sensible tweaking will do the job.
The Department of Health highlighted the high satisfaction levels and said it was working to ensure more people could see their GP.
But he said the sales and customer satisfaction levels on the site in general were "going very well".
Michael J. Fenlon, managing director for people strategy at PricewaterhouseCoopers, said the surveys found higher satisfaction levels and lower turnover among those in market teams.
