Noise level was the least satisfactory dimension in the waiting areas, whereas the number and comfort of chairs in the waiting areas were ranked as the bottom three.
Among the dimensions of the physical environment evaluated by outpatients, cleanliness of the waiting areas (mean = 4.010) was ranked as the most satisfactory dimension, followed by lighting (mean = 3.895) and cleanliness of restrooms (mean = 3.808).
The reliability estimates were satisfactory for both dimensions.
However, results show that the competence levels are marginally satisfactory for all dimensions, considering the stressful environment of medical assistants.
First results in CoSMed show, that the distribution of competence levels is not satisfactory for all dimensions considering the stressful environment of medical assistants.
Internal item consistency and reliability were satisfactory for all dimensions.
Item-internal consistency was satisfactory for all dimensions; each item achieved the 0.40 standard for item-internal consistency (ranging from 0.79 to 0.90).
The item internal consistency was satisfactory for all dimensions as the correlation level of each item with its scale achieved the 0.40 standard [ 50].
Item-internal consistency was satisfactory for all dimensions; each item achieved the 0.40 standard for item-internal consistency, and the correlation with its associated contributive dimension was higher than the correlation with the other dimensions.
The Cronbach's alpha scores for these two dimensions were satisfactory, at 0.94 for clinical maladjustment and 0.83 for school maladjustment.
