A systematic review identified 139 articles that provided evidence about determinants of satisfaction, 4 and concluded that satisfaction was linked to prior satisfaction, predisposition, utilisation, granting of desires, health status, health outcomes and age.
Research also demonstrates the link between staff satisfaction and mortality rates, that higher staff satisfaction is linked to higher patient satisfaction, and that staff experience shapes patients' experience, rather than the other way around.
Moreover, job satisfaction was found to be inversely related with turnover of employees [ 28], i.e., poor job satisfaction is linked to high turnover [ 16, 29].
Hence, patient satisfaction is linked to improved treatment outcomes through improved compliance.
Higher satisfaction was linked to higher levels of education among family members (p = 0.045) and information being relayed by a senior physician p = 0.03 (two-tailed test).
Job satisfaction was linked to most other motivators listed in Figure 1.
Level of satisfaction is linked to the gap between real and ideal expectations.
Poor levels of satisfaction are linked to high rates of turnover [ 2, 3].
Yet, conversely, for other nurses, job satisfaction was linked to stable and regular shifts.
Low job satisfaction was linked to inappropriate deployment, low salaries, inadequate support supervision, excessive workload, and poor job security [ 26].
