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Student satisfaction has increased as a result.
Customer satisfaction has grown, along with sales.
Virtually every independent measure of customer satisfaction has declined.
Staff turnover plummeted and employee satisfaction has soared.
Satisfaction has often proved elusive to Mr. Berry.
Student satisfaction has risen and course quality has improved.
The link between income and satisfaction has not been snapped.
So the sense of joy or satisfaction has expanded.
"Surveys show that customer satisfaction has gone up dramatically," Mr. Picchi said.
"Customer satisfaction has increased greatly," said David Pinkney, of Massa Group.
And while the industry has grown enormously since then, by some yardsticks consumer satisfaction has declined.
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CEO of Professional Science Editing for Scientists @ prosciediting.com