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Mr. Owens said Nortel would also hire more sales workers.
For her part, Mrs. Kiem said that she usually shrugged off the sales workers' attitude.
The rules will apply to sales workers who travel in twos or more and stay overnight away from home.
But it seems that, at least in sales, companies nonetheless reward sales talent by promoting top sales workers into management.
In other words, firms tend to promote top sales workers into management, even though they become the worst managers.
The researchers found that some sales workers at a start-up were more satisfied — although not more productive — when they were given a basketball-themed "gamified" environment.
It said that it had lost important contracts and that the newly hired sales workers had not yet produced the expected business.
A federal judge has ruled that female drug sales workers for Novartis Pharmaceuticals may proceed with a class-action gender discrimination lawsuit against the company.
The law will require that sales workers traveling together be considered employees and not independent contractors, giving them protection of labor laws.
The researchers found that some sales workers at a start-up were more satisfied although not more productive when they were given a basketball-themed "gamified" environment.
For shoppers, that could mean longer lines at checkout counters, fewer sales workers to answer their questions and overworked employees short on holiday cheer.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com