Anthony Smith, chief executive of Passenger Focus, said: "Satisfaction with station and train facilities from long-distance operators dropped across the board, and the five operators should see these scores as a red alert.
As with most "Comedians in Cars" episodes, nothing of great substance or hilarity is said; satisfaction comes (if you're so inclined) from being in the company of two titans of comedy while they reminisce about Johnny Carson and compare notes on walking their dogs.
Helen Gym, a member of the board of Asian Americans United, a Philadelphia group, which organized rallies on Ms. Jiang's behalf, said satisfaction over the outcome in this case was dampened by the knowledge that no such resolution was available to many others in similar straits.
Passenger Focus said satisfaction with how train operators handled delays also varied too widely, with its findings revealing that only 23% of people were happy with Northern Rail's South and East Yorkshire route, compared with 69% for East Coast's route from London to Scotland.
