"We should recognize that we're on a technological roller coaster and things are changing fast and there are levels of rudeness that we are just discovering," he said.
Seventy-eight percent believe the level of rudeness in society probably has worsened dramatically in the last 10 years and more than 90% think it contributes directly to the increase in today's violence.
They point to rudeness, apathy, brutality.
Rudeness does not prove a point.
In 2.4% of cases the issues were judged to be lower level, such as lateness, in 1% they were medium level, which included problems with behaviour including rudeness to patients, while in 0.7% the problems were serious and would have had an impact on safety.
He said that rudeness needs to be tackled at an organisation level to stop it from weighing on business performance.
We've now taken rudeness and thoughtlessness to a whole and dangerous new level in the past few years -- by yakking on cell phones in cars, thus endangering lives.
For example, at the individual level, aspects of the self are injured by multiple social processes, including rudeness, contempt, bullying, and suspicion, and benefited by others, including authenticity and creativity.
Levels of customer service are still probably the worst of any European capital, but truly egregious rudeness and aggression are now the exception rather than the norm, as a whole generation of Muscovites who have travelled the world no longer find surly, Soviet-style service acceptable at home.
"We kind of reach a boiling point, but society doesn't allow us to return rudeness with rudeness.
