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One minute you're having dinner with your family, the next you're an employee responding to a rude email that's just popped up from a client.
Discern what a rude email probably looks like.
Sometimes it may just be better the let the rude email go.
Did a rude email come about as a result of something you sent?
Consider what you sent prior to receiving the supposedly rude email.
A rude email may have a lot of exclamation marks or question marks in it.
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Take control over communication which is also your portal to document the rude emails, demeaning remarks and threats that the narcissist is known for.
Talk to your boss or human resources if there appears to be a pattern of rude emails developing.
One way of dealing with a coworker who sends consistently rude emails is to CC in your boss or another relevant coworker every time that you reply (a sort of reverse coercion in that you're coercing them into keeping things polite).
If the sender is someone with a history of being rude over email, remember that and approach the email accordingly.
"It's easy to be rude over email or on the phone, but when you look someone in the eye and realize they care about something enough to knock on your door, it's difficult to be rude.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com