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More specifically, she said, Silicon Valley consumers are "sophisticated consumers who know how to return merchandise".
(You have up to 10 days to return merchandise but must first call for a return authorization number).
Some of those customers are taking advantage of liberal store policies that permit them to return merchandise for up to one year.
Before both changed their policies in the past two years or so, you practically had to whip out your passport to return merchandise.
The intent is to demonstrate to potential customers — and remind current ones — how the employees make it easy to order or return merchandise, either on Zappos.com or by calling a toll-free number.
Customers wary of fraud must rely on the reputation of the galleries, and on Amazon's longstanding policy of allowing its customers to return merchandise within 30 days for any reason.
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One executive at an exclusive Midtown fashion store lamented, "People are returning merchandise in droves".
Manufacturers who fail to recycle returned merchandise could be fined $1,000 for each violation.
Although in theory returned merchandise can be resold, it often represents a loss for stores.
Genco has 48 centers where thousands of specialists sort through returned merchandise in most every consumer category.
* ReturnBuy.com accepts returned merchandise bought from other retailers and puts it up for sale on auction sites.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com