The standard bearers for old-fashioned customer service in retail include L.L. Bean, the 81-year-old retailer based in Freeport, Me., which guarantees all items "for the useful life of the product," as its return-and-repair policy reads.
Sales climbed 1.5percentto to $3.62 billion, the retailer, based in Menomonee Falls, Wis., said.
Mr. Blaustein also likes the Costco Wholesale Corporation, the warehouse club retailer based in Issaquah, Wash.
Another holding is Kohl's, the fast-growing retailer based in Menomonee Falls, Wis.
The retailer, based in Bentonville, Ark., plans to issue final June results on Thursday.
Kohl's, the retailer based in Menomonee Falls, Wis., went public in 1992.
The toy retailer, based in King of Prussia, Pa., filed for bankruptcy protection in January.
Take Moosejaw Mountaineering, for example, an outdoor goods retailer based in Madison Heights, Mich.
Zappos.com, a shoe retailer based in Henderson, Nev., never runs promotions on its site.
Her father owns Right On Casuals Inc., a women's clothing retailer based in Yonkers.
