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REAL-TIME BUSINESS: Responsiveness to customer feedback and software use data.
Following this line of thinking, we suggest two principal measurement categories (KPI) for software organizations: 1) VALUE ECONOMY: Right customer value delivered economically (quality, usability of service / product) 2) REAL-TIME BUSINESS: Responsiveness to customer feedback and software use data Sensitivity for new value-creation and business opportunities.
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A recent survey of 20 leading retail brands on Facebook measured responsiveness to customer questions, comments and complaints.
Listening to customer feedback is key to a company's success.
Listen to customer feedback.
Respond to customer feedback.
This kind of responsiveness to customers' wish lists is common with these brands.
The predominant strategic thrust of Carrier Corporation is a strong market orientation and responsiveness to customers.
As regards delivery time to customers playing an incredible role in improving responsiveness to customers, we assume that all costumer demands should be met in their expected times.
The "American brand" prioritizes responsiveness to customers as well as to the broader community.
"We are trying to improve it as much as possible to address customer feedback," Urban conceded.
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