Parasuraman et al. (1985) defined the dimensions of service quality by reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding, and knowing the customers and tangibles.
Parasuraman et al. [28] develop SERVQUAL dimensions and state that there are ten dimensions affecting service quality as reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer, and tangibles.
Jun et al. [14] suggested that healthcare service quality should be measured based on the patient's perceptions, and presented 11 dimensions: tangibles, reliability, responsiveness, technology, competence, courtesy, communication, collaboration, caring, accessibility, customer understanding, and patient outcomes.
Via James Kwak at Baseline Scenario, here's a snapshot of the country's attitudes toward gay marriage, by age and state, courtesy of a study by Jeffrey Lax and Justin Phillips entitled, "Gay Rights in the States: Public Opinion and Policy Responsiveness".
Responsiveness is a problem".
I appreciate their responsiveness.
Personality and responsiveness.
Responsiveness can't be faked.
Responsiveness is a helpful watchword.
