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Bowers et al. [13] proposed reliability, responsiveness, communication, accessibility, and understanding and consideration of the patient as healthcare service quality items.
Insights allows clients to see daily messaging volume and responsiveness, communication patterns across various departments and roles, as well as activity hotspots to show which places and times saw the most comms activity among employees.
It includes 45 items on five scales: responsiveness, communication, organization, partner relationship and social network.
The literature has also shown that the private sector outperforms the public sector in ambulatory care on interpersonal aspects, such as responsiveness, communication, hospitality and being more client-orientated [ 2, 46].
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Only later does the focus turn to the substance of the device — its responsiveness, its communication skills, and, especially, its trustworthiness.
Responsiveness requires communication.
Evaluations were obtained from patients on several dimensions of perceived service quality including responsiveness, assurance, communication, discipline, and baksheesh.
After this initial period, however, students base their impression on factors such as the quality of work-related contributions, behaviour during collaboration (e.g. responsiveness), and communication style.
What is clear is that improving citizen attitudes towards government will require changing how the government works in terms of effectiveness, transparency, responsiveness and communication, accountability, and efficiency.
These will include the development of targets both on outputs and on process (for example on responsiveness and communication).
The type, level and responsiveness of communication between departments and key individuals were thought to have a significant impact on the timeliness and outcome of many hospital discharges.
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