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Lozano (2015) held that external drivers for CSR include reputation, customer demands and their expectations, as well as regulation and legislation.
Currently, successful businesses are starting to be defined by their integration of concepts such as management quality, environmental management, brand reputation, customer loyalty, corporate ethics and talent retention [13].
A considerable number of security incidents occur because employees and staff members don't have enough knowledge, education and sensitivity in handling data, and organizations are thus risking their reputation, customer trust and, eventually, their bottom lines.
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"Tracking how such extreme emotion correlates to customers switching to alternative providers also helps brands to understand just how much 'bad reputation' customers are willing to take before they take their business elsewhere.
Lose your data and you can lose your reputation, customers, and even your business.
The company's reputation for customer service has declined, according to customer surveys, and it is has not been adding subscribers at the same rate as its competitors.
easyJet, another low-cost carrier, has a better reputation for customer service, but it is almost half the size.
The company's sterling reputation for customer service took a blow when those duties were shifted overseas.
Or JetBlue Airways, which built a stellar reputation for customer service but neglected to fortify its computer network.
The company built a reputation for customer service and as a consumer-friendly alternative to America Online and the smaller Prodigy and CompuServe.
Having wake-up calls made an hour late for a couple of weeks, he noted, would certainly tarnish a hotel's reputation for customer service.
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