The eve of Barack Obama's inauguration was a day of reflection, community service and an unannounced visit to wounded soldiers in hospital.
The model of facilitated reflection revealed service goal and role conflicts.
For example, the relatively low scores for many of the experiences for psychiatric inpatients may be a true reflection of service quality at this specific hospital trust.
Testimonies on Child Friendly Schools from the field 2009 - A summary of reflections of service providers working in 65 schools in the Eastern Cape.
There were no reflections from service users that indicated an understanding of why they were unable to receive a home visit.
"This was an extremely rare incident and is not a typical reflection of our service," a spokesman says.
In part, that is a reflection of poor service from his team-mates, but equally Defoe's confidence seems to have taken a hit.
Clifford P. Lee, a Verizon spokesman, said that on Long Island and in New York State in the last year, "the number of customers reporting trouble is actually down, a reflection that our service is better and our network more reliable".
As someone who works for the NHS, I would also point out that we need to see a reflection of the service we give as worthwhile, even excellent at times, to help us continue to strive to be the best that we can be, especially since our managers seem hellbent on thoroughly demoralising us at times.
It cut off halfway through, a reflection of the service's early years when it was simply an automated feed pumping out links and headlines from the BBC News website, breaking Twitter's limit of 140 characters per tweet.
