Essentially, the firm has reengineered its legal services by developing offerings that are powered by technology and humans.
When an electronics equipment manufacturer reengineered its field service process, it pushed some of the steps of the process on to its customers.
Phil was the sponsor of his company's effort to reengineer its order fulfillment and customer service operations.
In return, Southland offered to share its new process expertise to help the retailers reengineer their own processes.
Instead, they could leverage new information technologies to reengineer, reorganize and radically streamline their production and service delivery.
But service managers fretting about how to reengineer their contact centers departments built on a foundation of delighting the customer should consider this: A massive shift is under way in terms of customers' service preferences.
The first step: use the techniques of total quality to reengineer the fundamentals of the business product development, manufacturing, and customer service.
Singleton told me how HubSpot reengineered their aging, single software application into a vibrant matrix of 200 small software "services" (an architecture like Amazon's and Google's), which has enabled them to go from traditional new software release cycles, measured in weeks, to a stream of 100 changes per day.
Resources, tools, training, and support will have to be provided so they can reengineer their usefulness for the new educational milieu; the momentum for preservice and in-service courses for teachers is likely to increase.
Maybe they can reengineer it for next year?
Drawing on research conducted at companies including Dell, the Seattle Supersonics and McKinsey & Company, the article posits that organizations seeking to excel in customer service need to attack the "soft side" of customer management with the same type of intensity they have previously used to reengineer workflow and supply chains.
