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In addition, the associations between the nature of the telephone call, practice demographics and the subsequent response of the receptionist will be investigated.
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GP receptionist responses will be coded using an unannounced simulated patient telephone call data collection sheet, containing anticipated responses to the unannounced simulated patient telephone call (see Additional file 1).
Weight Watchers does it through the weekly weigh-in — it's confidential, kept between you and the meeting receptionist who weighs you, but that receptionist will not be sympathetic when you have too many pancakes.
"The kids decide who will be receptionist, masseuse, clients," says Stewart, who whips up handmade spa products with her kids.
She could imagine it: the feel of carpet under her roller wheels, dark wood, huge flowers scenting the air, a receptionist to say, "There will be a shuttle to departures at 4 45 a.m".
Ask the receptionist if the doctor will be present for the consultation.
Try not to leave a message with a receptionist or secretary, who will be annoyed at having to take a message down and may make an error.
Receptionists within participating practices will be informed about the study by the Practice Manager but they will not be told the calls will be specifically about stroke.
They were able to find the receptionist in question and she will be coached on her next shift.
But at least a good receptionist, switchboard operator or secretary will be able to screen those calls.
A number of participants considered that administrators should be given specific messages or instructions from clinical staff to communicate to patients and that they had no role in the interpretation of test results: " Yeah, I think I assume that the receptionist will have been informed by a doctor that the results that they were going to tell you, what to tell you.
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CEO of Professional Science Editing for Scientists @ prosciediting.com