Service characteristics associated with overall satisfaction related to whether the information received was helpful and whether the support helped to resolve their issues.
His access to hospital finally allowed, the medical care he received was helpful but unable to fully survey his medical needs.
Perceived effectiveness will be defined as the patients' response to the question 'How much do you agree that the acupuncture treatment that you have received was helpful for your condition?' (very helpful, somewhat helpful, do not know, somewhat unhelpful or very unhelpful).
51.7% of patients reported that the health education they received was helpful (score of 4 or 5), 27.6% appear undecided (score of 3) and 20.7% viewed the health education services as unhelpful (score of 1 or 2). Figure 2 shows the percentage of participants who reported that they would like advice concerning how to change a risk factor (only for those with evidence of the risk factor).
Understanding people's preferences with the food they receive is helpful because at Feeding America, we want to be sure we are distributing food that people can eat, and not food they avoid due to dietary, health, religious or cultural reasons, for example.
Table 2 shows that many found the visit helpful, encouraging, welcome and clear, and the postnatal calls received were also helpful, supportive and reassuring.
However, the student said the cognitive behavioural therapy and cognitive analytic therapy she received wasn't helpful because they were aiming, too much, to alter her mindset as opposed to giving her the physical treatment she so badly needed.
The site receives about 40 messages daily, three-quarters of which have been helpful.
NHS Direct's own consistently high caller satisfaction rates 97-999% between March 2005 and February 2006) [ 4] are matched by independent results (96% of callers reported that the nurse advice they received was quite or very helpful in a postal survey carried out in 1998) [ 5].
Having this information up front and at top of mind will insure you sound knowledgeable and alert you if the coverage you're receiving is even going to be helpful in advancing your mission.
