Smith is an advocate of 360-degree feedback, where employees rate managers, managers rate employees and colleagues rate each other.
A first-rate manager can produce a plan that sets out clear actions and goals which connect to the business's targets and the customer's needs.
Huge banks are notoriously difficult to run, even for someone like Dimon, who is widely regarded as a first-rate manager.
A string of ever-more audacious acquisitions turned Barrick into what was for a while the world's largest gold miner and is still among the biggest.Mr Munk also turned out to be a first-rate manager of his growing business empire.
It was then that their financial problems caught up with them, leading to the club being put into administration and the loss of their highly rated manager, Jim Gannon.
Klopp's record at Dortmund has made him a highly rated manager in Europe, not only for winning two titles, but for guiding the club to the 2013 Champions League final.
Clevelanders should know they are getting a first-rate baseball guy who almost certainly is eager to remind everyone he also can be a first-rate manager".. -Bob Hohler, investigative sports reporter for The Boston Globe, who covered the Red Sox during their magical 2004 World Series run.
But there are also many first-rate managers who populate the middle ranks of companies.
The only thing we can be sure of from this edition is that a handful of excellent teams, marshalled by first-rate managers, will end up disappointed.
Managers gave their differently performing employees equal amounts of points that could be used only on electronics, only on books, only on films, only on music, or on all four of these types of products.When points could be spent on only a single type of product, participants rated managers' behaviour as 6.18 on the fairness scale.
