quantity of calls

USAGE SUMMARY

The phrase "quantity of calls" is correct and usable in written English.
It can be used when referring to the number of calls made or received in a specific context, such as in telecommunications or customer service. Example: "The quantity of calls received during peak hours has increased significantly this month."

✓ Grammatically correct

News & Media

Science

Academia

Encyclopedias

Wiki

Formal & Business

Human-verified examples from authoritative sources

Exact Expressions

2 human-written examples

Simply to note that, by employing accountants, the federal government clearly signalled that its overriding focus is on the quantity of calls answered and the time spent on responses, not on the quality of response to the callers.

The Guardian - Opinion

Since I have started my employment with Audatex, I consistently applied the highest standards in Customer Service and went above-and-beyond the call of duty regarding what I call 'Wowing the Customer.' Apparently management is not interested in providing quality, since quality is "quantifiable", as in the quantity of calls taken vs. the quality of support.

TechCrunch

Human-verified similar examples from authoritative sources

Similar Expressions

58 human-written examples

But so are quantities of calls.

Forbes

Influential customers also reveal their clout by making long calls, while the calls they receive are generally short.Companies can spot these influencers, and work out all sorts of other things about their customers, by crunching vast quantities of calling data with sophisticated "network analysis" software.

The Economist

I guess these could be extremely useful for users who make a high quantity of international calls, but they don't really seem cost effective for basic users.

TechCrunch

There is a clear trade-off between the different criteria, especially between the achieved quality and the quantity of accepted calls.

EURASIP Journal on Wireless Communications and Networking

This step releases a large quantity of energy called the lattice energy of the compound.

Britannica

In this article, we show that the bias can be avoided by focusing on a quantity of interest called the controlled direct effect.

Harvard University

In this paper, we show that the bias can be avoided by focusing on a quantity of interest called the controlled direct effect.

Harvard University

The producer may want to reduce the risk that corn prices fluctuate and enters into a swap with a dealer pursuant to which the producer periodically receives the floating price of a quantity of corn (called the notional) while paying a fixed price for that quantity.

Columbia University

The suit charges, among other things, that the companies have "conspired, contracted and combined to eliminate the federal statutory scheme regulating the quantity of tobacco, called quota, that may be grown annually and cheated the farmers and quota holders out of fair settlement under the Growers Trust," plaintiffs' lawyers said.

The New York Times

Expert writing Tips

Best practice

When discussing call centers or customer service metrics, use "quantity of calls" to emphasize the numerical aspect of performance, especially when contrasting it with quality.

Common error

Avoid prioritizing the "quantity of calls" answered over the quality of service provided. Ensure that agents have sufficient time to address each caller's needs effectively.

Linguistic Context

The phrase "quantity of calls" functions as a noun phrase, typically serving as the object of a verb or preposition. It denotes the numerical aspect of phone calls, indicating how many calls are made or received. Ludwig provides examples demonstrating its use in contexts related to customer service and telecommunications.

Expression frequency: Uncommon

Frequent in

News & Media

30%

Science

20%

Formal & Business

15%

Less common in

Academia

15%

Encyclopedias

10%

Wiki

10%

Ludwig's WRAP-UP

The phrase "quantity of calls" is a grammatically correct noun phrase used to describe the number or volume of telephone calls. Ludwig AI indicates that while "quantity of calls" is valid, alternatives like "number of calls" or "volume of calls" might be more commonly used. It's crucial to balance the "quantity of calls" with the quality of service, avoiding a situation where efficiency compromises customer satisfaction. The phrase is suitable for neutral register and appears across a variety of sources, including news, scientific publications, and formal business reports.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

number of calls

Replaces "quantity" with the more common synonym "number".

call volume

A more concise way to express the same idea, omitting "of".

volume of calls

Substitutes "quantity" with "volume", emphasizing the scale or amount of calls.

amount of calls

Uses "amount" instead of "quantity", which is slightly less formal.

number of incoming calls

Specifies that the calls are being received.

number of outgoing calls

Specifies that the calls are being made.

frequency of calls

Focuses on how often calls occur, rather than the sheer number.

call frequency

Similar to 'frequency of calls' but more concise.

total calls

A shorter and more direct way to refer to the overall number of calls.

the extent of calls

Emphasizes the scope or reach of the calls made.

FAQs

How can I use "quantity of calls" in a sentence?

You can use "quantity of calls" to describe the number of calls handled, for example: "The call center's performance is measured by the "quantity of calls" answered per hour".

What's a good alternative to "quantity of calls"?

You can use alternatives like "number of calls" or "volume of calls", depending on the context.

Is it better to focus on the quantity or quality of calls?

The ideal approach balances both. While a high "number of calls" indicates efficiency, maintaining high service quality ensures customer satisfaction.

What factors influence the quantity of calls received by a business?

Factors include marketing campaigns, seasonal trends, customer service issues, and the overall demand for the company's products or services.