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The relationship between perceived service quality and "willingness to recommend" was assessed via Kendall's tau b correlation and univariate and multivariate logistic regression.
The relationship between perceived service quality and "willingness to recommend" was initially assessed via Kendall's tau b correlation and univariate logistic regression.
The selection of cities for the case control study was based on data quality and willingness of the local surveillance teams to participate in the study.
Three months, 1 year, and 4 years after ICU discharge, patients were sent the EQ-5D and SF-36 surveys by regular mail; at 1 and 4 years, questions concerning living situation, memories, sleep quality, and willingness to be readmitted to an ICU department were added.
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For all the attributes (Intense flavour, Crunchy, Artisan, High quality, Healthy and Willingness to buy), higher scores were obtained with the image than with the text.
Items were dichotomized into 2 groups of "completely satisfied (7)" and "not completely satisfied (1-6)" Items were dichotomized into 2 groups of "completely satisfied (7)" and "not completely satisfied (1-6)" Kendall's tau b correlations between the service quality measures and willingness to recommend were all significant at p <.05, with values ranging from 0.20 to 0.40 (see Table 5).
Fig. 1 Marginal price of quality and the willingness to pay.
We are unaware of any information in the oncology literature demonstrating a link between perceived service quality and patient willingness to recommend a provider.
In light of the importance of this information to the healthcare industry, as well as with the goal of taking the existing research in this area to the next level, we designed a study to investigate the relationship between perceived service quality and patient willingness to recommend at a network of national oncology hospitals.
To the best of our knowledge, this study is the first in the health care literature to report on the positive correlation between patient-reported service quality and patient willingness to recommend a provider in a large sample of cancer patients.
We acknowledge challenges including: costs, information quality and provenance, willingness-to-share information and records, willingness-to-use (by both providers and patients), primary care scope creep, and determinations of technical and process effectiveness.
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quality and resolve
quality and aspiration
quality and commitment
quality and inclination
quality and availability
quality and preparedness
quality and determination
quality and ambition
quality and desire
quality and openness
levels and willingness
quality and ready
skills and willingness
requirements and willingness
abilities and willingness
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