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4) Qualitative staff satisfaction and comments.
Qualitative staff interviews by Ekman et al. [ 56] found that staff given PCC education poorly understood this approach or thought they practiced PCC already [ 52].
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In collecting data from participants, qualitative study staff worked to clearly distinguish themselves from clinic staff providing them with care.
Qualitative data (staff survey and key informant interviews) was processed manually.
All qualitative data (staff and service user focus groups and interviews) will be audio taped and fully transcribed.
In two qualitative studies staff assessment was mentioned before a researcher approached potential participants to request informed consent [ 37, 14].
In the second component of the study, results from the qualitative study of staff experiences suggested that low staffing levels were a particular concern on wards with low morale, with immediate impacts reported on workloads, training opportunities, supervision, exposure to risk, sickness absenteeism, and use of temporary 'bank staff' [ 15].
However, our qualitative data suggested staff were highly receptive to the data presented and importantly that staff reported that feedback prompted both process and culture changes.
Although most of the available literature on frequent attenders is concerned with patients with mental health and social issues, qualitative studies of staff attitudes suggest an assumption of 'low risk in this patient group, by healthcare staff [3]-[7].
In the second component, a qualitative investigation of staff experiences and perspectives was undertaken, exploring the mechanisms by which high and low staff morale may develop [ 15].
In a qualitative study examining staff perceptions of factors related to therapeutic relationships, whether or not a patient was liked or disliked by staff was considered the most important factor in the amount of time the staff spent with that patient [ 111].
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