The analysis is based on real-time punctuality data.
They were asked to rate their perception on the safety level based on following bus service characteristics; namely punctuality, comfort, security, information and infrastructure design that is currently provided in their areas.
These data provide the operator with information about punctuality, number of passengers, travel time etc.
David Statham, managing director of Southeastern, said: "It's important we address those things that have come up through your survey and the national passenger survey and we start to deliver on things that passengers think are really important - better information, better train services, better punctuality and an upgrade of our stations and our train fleet".
However, key messages emerging from focus groups including the need to develop more rigorous feedback channels between the call centre and the clinics; ongoing training and support for call operators; and the need for call operators to provide more succinct information to clients regarding medical procedures and punctuality.
She recalls that, when working in Brazil for Internet Securities Inc., a business-information provider, she got the idea that punctuality did not matter.
But useful commuter information — such as road conditions, traffic density or even the punctuality of buses, trams and trains — doesn't have to come from government offices.
RateMDs.com: Provides information on training as well as patient ratings on staff, punctuality, helpfulness and knowledge.
Drill down and you see that people are less happy with just about everything, from punctuality and luggage room to the attitude of staff and the quality of the information they get on a journey, especially when there are problems.
Thus punctuality although correlated with the failure frequency is considered in the construction of the FCI, since it gives additional information on the consequence of failure on customer, which is not explained by the frequency of failure.
