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Amdocs is the world's largest provider of customer relationship management, billing and order management systems to the communications industry.
Solectron, a supply-chain management company, said it would acquire Stream International, a provider of customer relationship management services.
Beth Benjamin is senior director of research at Medallia, a global provider of customer experience management software.
CSG Systems, a provider of customer care and billing solutions for cable and satellite companies, said it acquired Telution, a provider of operations support system software.
ADD grocery stores to the list of businesses that are concluding that the best provider of customer service may be the customers themselves.
That description posits Acxiom as a nimble provider of customer analytics services, able to compete with Facebook and Google, rather than as a stealth engine of consumer espionage.
Similar(41)
SYNAVANT INC., Atlanta, a provider of customer-relationship management services for pharmaceutical companies, agreed to sell its interactive marketing unit to Cegedim, Boulogne, France, a provider of information to doctors and hospitals, for $43.5 million in cash.
MemberWorks Inc., a provider of customer-incentive programs for retailers and banks, agreed today to buy the closely held eNeighborhoods Inc. to create a financial-information service for businesses and consumers.
Also on the list is a stealth Apple play in Synchronoss, a provider of customer-registration software for the telecom industry.
Doers and doings in business, entertainment and technology: Shares of Siebel Systems, the world's No. 1 provider of customer-service software, fell nearly 8% after Chief Executive Officer Tom Siebel said the general climate for tech firms remains sour.
"Genesys is widely recognized as one of the world's leading providers of customer service software and contact center solutions, and we are excited by the long-term growth potential of this business," Brian Ruder, a partner at Permira, said in a statement.
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