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Another Dutch study showed, however, a decreased proportion of complaint cases resulting in discipline after including more lawyers and fewer fellow professionals on the disciplinary board [ 9].
Figure 3 reports on the issue codes (and their overarching subcategories), the number of times they were used, the number of issues explained by them and the proportion of complaint issues they explain in studies where they were reported.
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"The proportion of complaints about ads that relate to concerns about children is minuscule," he says.
However, many people will be surprised at the identity of the airline with the smallest proportion of complaints – Ryanair.
The FOS already publishes a range of complaints data, including the number of complaints about different financial products and the proportion of complaints upheld in relation to those products.
It added: "It should be recognised that a significant proportion of complaints of this nature arise due to a simple misunderstanding or poor communication and can therefore be resolved locally – quite appropriately.
Many users are business travelers who use the phones as a convenience, she said, and the proportion of complaints the company receives relative to its volume of calls "is not extreme".
At A-level, music units taken through the Pearson and AQA boards attracted the highest proportion of complaints, with 750 inquiries out of nearly 6,000 entries.The head of English at one school in England has previously told the Guardian: "I have experienced awful exam marking this summer.
The data does not show what proportion of complaints were justified.
This can be converted to a problem of an omitted variable, which can be overcome by controlling the proportion of complaints about the labor arbitration system (number of cases in which workers applied for labor arbitration divided by the number of the employed urban population; the unit is incidents per 10,000).
"Some local authorities don't keep records of complaints and tenants often hold back from complaining out of fear of the consequences or because they don't believe their voices will be heard, even though such a high proportion of complaints is about life-threatening issues," he said.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com