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Personalised email and SMS text prompts were sent at one week intervals, for a maximum of three weeks, to remind participants to complete the questionnaire.
All SMS prompts were sent from a central mobile phone connected to a secure desktop computer, and the raw data were automatically stored in Microsoft Excel.
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Another prompt is sent out two weeks after the first prompt if participants fail to visit a behaviour change module.
We compared these figures with the figures from June 2006 to November 2006 when no prompt letters were sent.
1433 prompting letters were sent out to all out-patient appointments made from June to November 2007.
In total 1433 prompt letters were sent out in order to reach patients the week before their scheduled appointment.
Women who had not returned questionnaires were telephoned at two weeks (or if no answer, the secondary contact number was used), and at four weeks an SMS and email were sent to prompt completion of questionnaires by return mail or be completed over the telephone.
Two reminder emails were sent during this time to prompt further completions.
They were sent flowers from the local council, prompting them to gush "we're being very spoiled".
Despite this, four (0.2%) FULs were sent to deceased patients and one of the families complained prompting a written apology.
Navigation voice prompts can be sent directly to your headset and optional traffic alerts are available in some select cities.
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CEO of Professional Science Editing for Scientists @ prosciediting.com