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The company says it employs a company to process rebates, and the one it was using last year went bankrupt.
Shops, hotels and tourist publications often provide brochures for private companies that process rebates but charge a commission, sometimes a hefty one.
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Rebate Processing "Companies desperately need people to process their rebates.
NOTE: Your rebate submission must be postmarked between 120 days and 180 days or we will be unable to process your rebate request.
He has yet to provide details of how he now proposes to lower rates but has called for speeding up the delivery of rebate checks, and for making the rebate a tax deduction, effectively doing away with the rebate process altogether.
He said that the department had expanded the hours for customer service lines and extensively advertised the rebate process.
With about 9m cheques a week to be sent, this should be done by October.The rebate process is fraught with practical problems.
The rebate process is different in the case of people getting group health coverage through their employers, because the employer and the worker typically share premium costs.
"Customers resoundingly told us they don't like these things," despite efforts to simplify the rebate process, said Ryan Vero, executive vice president and chief merchandising officer at OfficeMax.
"The rebate process was very simple, because the $7,500 was provided up front to reduce the cost directly, then the $2,500 was the rebate check coming from California," Ms. Casteel said.
Cumbersome processes to claim rebates are mainly to blame, according to Yoav Lurie, cofounder and CEO of Simple Energy, a software developer and service provider that helps utilities analyze customers' energy consumption data and deliver energy saving tips.
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