And from there they went into a discussion of their problems with the telephone.
They decided that Mr. Basel and Mr. Flanagan would, "while disguised to look like telephone repairmen, state to staff members of the senator that they were following up on reports of problems with the telephone system, engage them in a conversation about the telephone system, and pretend to test the phone system," while Mr. O'Keefe recorded the interactions.
The United States study also found problems with the telephone survey which have been identified previously in some literature, namely lower response to sensitive questions and use of extremes of response sets to offer socially desirable answers.
The debate about the causes of A&E being overrun has highlighted problems with the 111 telephone advice service which replaced NHS Direct in England in April.
And, in December 2013, problems with the internal telephone system then caused further delays.
Further evidence of this comes from another British study [ 28], where participants (n = 21) reported difficulties in getting an urgent appointment with their family doctor, problems with the NHS telephone booking system and being asked by doctors to further consider their decision, thus delaying the process.
He spends several hours a day on the problem, on the telephone or in meetings with his advisers and with BP officials.
The problem with using a telephone in the bathroom, Mr. Hickox explained, is that "it sounds like you're in the bathroom, with that cavernous echo".
The problem with using a telephone in the bathroom, Mr. Hickox explained, is that "it sounds like you're in the bathroom, with that cavernous echo". His team's solution was to design a bathroom phone that electronically cancels the echo, even when using the hands-free phone installed near the tub.
