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The proactive mentality that is characteristic of employees with intrinsic motivation may help them take action when they experience initial health complaints, whereas the anxiety and frustration that can accompany extrinsic motivation may make non-engaged workaholics more passive, such that they continue unhealthy work habits and eventually face substantial health risks.
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It's not just Customer Success Managers who need to be trained, but rather the entire company that needs to shift their consciousness towards the proactive, customer-first mentality that pervades the profession.
"It is easy to give in to these types of [cynical] feelings when you have been wronged," Schwab told CCM Magazine, "It's a very selfish mentality that chokes you off from being proactive in your gifts and purpose".
Be proactive.
Builder mentality.
Same mentality.
Proactive policing.
Proactive Communication.
Proactive security.
— proactive for the Haggler.
Our association is proactive.
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