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Design: Postal questionnaire for primary care attenders and analysis of practice leaflets.
Previous readability assessments of dental practice leaflets have reported the reverse finding and attributed to this to the higher level of comprehension that is required to validate the SMOG test resulting in a higher score [16].
Previous investigations of dental practice leaflets readability have found leaflets to be difficult to read with a mean Flesch Reading Ease level ranging between 55.2 (SD 12.5) and 72.19 (SD 4.75) [18] 18].
Practice leaflets and posters in the waiting-room encouraging patients to come forward For the full inclusion and exclusion criteria see below.
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The information is on our practice leaflet, website and waiting room poster.
Local council leaflets are available in the waiting room and their practice leaflet has contact information for e.g. the Stroke Association.
Staff actively encouraged telephone requests; the practice leaflet presented this as a selling point over other local practices, and there was a dedicated telephone line for them.
Emailed requests, described by staff as part of the ostensive routine (fig 3) and promoted on the practice leaflet along with a dedicated email address, were little used.
In relation to repeat prescribing, for example, these may include: staff protocols, training or induction materials, internal memos, algorithms, and relevant sections of the practice leaflet and website.
We have found that material artefacts - such as practice protocols, electronic templates for chronic disease management, and patient information (e.g. a practice leaflet about a new online appointment-booking system) - are readily gathered.
'Organisation of the practice' consists of 11 items like e.g. the practice has a practice leaflet, has an internal lab form, has practice meetings with minutes, has protocols, etc. Tropical GPs may value organization better and may be more hospital oriented because of their longer stay in hospitals during their tropical medicine training.
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CEO of Professional Science Editing for Scientists @ prosciediting.com