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If no available mobile phone number: a postal reminder.
Non-responders were sent a further postal reminder.
The postal reminder would reach the patient the next day.
Non-responders were followed up by a postal reminder.
The net response rate after one postal reminder was 48.0 %.
Non-responders to the postal reminder were contacted by telephone.
The main distribution was mailed in August 2012; a postal reminder was sent two weeks later.
Patients not responding also received a postal reminder and new questionnaires.
One postal reminder was send to older people who could not be contacted by phone.
Both non-responders and responders with incomplete questionnaires were sent a postal reminder.
Non-responders were sent one postal reminder and if that failed one telephone reminder.
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