And I can tell you that we dealt with that phone representative immediately".
As his annoyance increased, a phone representative told him all was not lost.
The phone representative was encouraging, but first I had to sign a release.
She also reported, with apologies, that a phone representative for this newspaper cut the price in half on her Sunday-only subscription.
I explained to Brother Noah that this might be the nicest thing anyone had ever said to a United phone representative.
But the phone representative told me that such a thing was not possible for security reasons, even though I didn't need or want any of the child's account information.
At one point, a phone representative at his servicer told him that his account was marked with an alert because of his ombudsman complaint — meaning that his account got more attention.
I tried calling a phone representative for clarification, too, but she gave me incorrect information about the nature of the company's offer to consumers and then told me to just use the website when I went about correcting her.
Another reader today told me that a phone representative for the company said that people were going to have to cancel old freezes, request new ones, go unprotected for days and wait for new PINs to show up in the mail.
Some years ago I had the displeasure of dealing with an unusually surly American Airlines phone representative.
