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In one instance, IHMS had a "significant performance failure" in its monthly report for May 2012.
Clearly, when managers are rewarded for performance failure, the matter is one of insufficient corporate governance.
And the real performance failure in Iraq, one that I consider criminally negligent, is also hiding in plain sight.
IHMS said its contract in 2012 allowed for "excusable performance failure" and the immigration department typically considered external elements that affected IHMS's ability to provide the service.
Failing to meet at least a third of metrics in one month can lead to a "significant performance failure", which has a higher penalty.
And that gets to real performance failure that we should be focusing on today – and investigating – the total lack of planning for the post-war reconstruction of Iraq.
Similar(35)
"Ministers must take responsibility for serious performance failures".
If two significant performance failures are identified consecutively this is considered a "continuous failure" and warrants an even higher penalty.
As a result of this, they "are already looking at what the potential excuses for performance failures could be".
Sometimes situations beyond the company's control can happen, so the department created a scheme known as "excusable performance failures".
"My guess is that having the performance failures they have had and admitted to having that probably would be cause to terminate the contract," Mr. McKinney said.
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