This led, according to the managers, to increased patient services, better HIV counseling, and increased opportunity for patient behavioral change.
This is essential to enable the exploration among groups with very different experiences, such as a patient and health service manager [ 30]. 'Generation' in design processes means to generate the widest possible range of options [ 20].
For services to patient services.
Domestic services manager, University of Cumbria.
María, client services manager, Madrid.
Other types of personnel are also known to be essential to the provision of comprehensive health and rehabilitation services - health services managers, patient care assistants, community-based rehabilitation health workers, dieticians, orthopaedic shoemakers, wheelchair repairers, etc. - however, these were not included in our analysis given the paucity of available data.
Different stakeholder groups such as patients, health service managers or physiotherapists, will place different values on different outcomes (for example, managers may place more value on cost and patients on subjective experience).
It pushes us to unpack different actors' (biomedical practitioners, complementary practitioners, patients, health service managers) theories and assumptions about how an intervention (programme) might work and to understand more about how conflicts between, or better communication about, these different assumptions affect outcome.
Our results will help inform end-users (ie, patients, clinicians, public health officials, health services managers and policy-makers) regarding the sustainability of KT interventions.
