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Patient feedback is not easy.
How many hospitals take patient feedback seriously?
Getting good patient feedback is crucial.
The trust has various ways of collecting patient feedback.
Patient feedback is well above the NHS average.
Patient feedback provides invaluable intelligence and insightful ideas about how to improve care and redesign services.
Most important, how do you translate patient feedback into actions, not just endless words in committee meetings?
All in all, the discussion indicated to me that patient feedback is stilll in its infancy in the NHS.
"A large proportion of our surgeries serve deprived communities and we regularly receive excellent patient feedback," it said.
Organisations can begin monitoring patient feedback from multiple channels and engage with patients immediately in real-time.
Ben Pathe, business development officer, Patient Opinion: "The most effective organisations have a suite of tools for gathering patient feedback.
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