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Every patient comment is followed by a response, to create a series of "stories" rather than just raw complaints.
There are no statistical considerations about a patient comment that a physician might take issue with — it happened.
There's also a patient comment section.
The idea of the clinic guide came from a patient comment about sharing information of a travel destination between friends.
But, this expectation was often revealed only in contrast to a disappointing or negative experience: the staff here is useless because they don't do their work like they love what they do (patient comment, observation notes, ART services, urban site 2, emphasis added).
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Patient comments confirmed that we were hitting our targets.
It also already has TripAdvisor-style patient comments and star ratings on the site.
Our system alone collects more than 3,500 patient comments a week.
A large number of current, unedited patient comments also motivates clinicians to improve.
He points to many hospital websites that now post patient comments and reviews about every doctor, such as University of Utah Health Care.
In the US, people searching online for information about local services are more likely to read patient comments than official clinical outcome measures or patient experience metrics.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com